For Sjölin Ceramics it is important that you are 100% happy with your purchase. If you have any questions and / or doubts about the articles delivered, you can write to me through the 'Contact' page.
3.1 Exchanges and returns
If you are not satisfied with a purchased item, it is possible to return it within 14 days of purchase. I ask you to inform me if you want to make a return and send me the tracking code of your return shipment.
To be eligible for a refund, your item must be unused and in the same condition that you received it. The item must also be sent in its original packaging. Once your return is received and inspected, I send you an email to notify you of the approval or rejection of your refund.
If the refund is approved, it will be processed and your account will be automatically credited. Please note that I do my best to process the refund as quickly as possible, but the duration depends on the financial service provider.
You will be responsible for all shipping costs to return your item. You should also ensure that the item is properly packaged and protected against damage during transport. Shipping costs will not be refunded.
Each product is unique and made by me, therefore the stock will be limited in quantity. If you want to change your product, take into account that, in case there is no stock, the process of making the products takes a minimum of 3 weeks. I advise you to read 1.1 Materials and I ask you to contact me with the specifications of the desired product.
3.3 Sale Itrems
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.